MLC Group insurance clients will now be able to access transaction information in real time after the rollout of a multi-million dollar online service upgrade.
An in-house online team of 30 people began the upgrade in November 2009 after discussions with clients revealed a desire for richer information.
"They wanted transactional information and they wanted it to be reportable and transparent," MLC Group Insurance general manager Andrew Howard said.
As a result, the team created an online hub where clients can directly access scanned policy documentation and underwriting and claims cases information that includes underwriting requirements and decisions, sums insured and claim benefit payment histories.
It is able to generate formatted or editable status of work reports and information can be filtered to display underwriting or claims cases. It also features a secure document upload system that directs transaction information straight into MLC Group Insurance's workflow systems.
"This latest upgrade to our online services reflects our ongoing commitment to provide our clients with tailored and innovative insurance solutions that meet their needs," Howard said.
This is the second upgrade that MLC Group Insurance has completed since mid 2008. The first upgrade provided clients with view-only access to claim status and underwriting.
Howard said the group insurer was already planning for a third upgrade and had recruited a number of key people.
MLC Group Insurance manages more than $250 million in insurance premiums for clients such as ESI Super, Mercy Super and Asset Super. It has grown by over 30 per cent in the last 12 months.
