This video player has been tested and configured to run on all major browsers and devices, however if you are experiencing issues first make sure you don’t have an ad blocker running (either at browser level or server level). If the video module is still not loading, try switching to Google Chrome or another browser.
If you are experiencing issues with audio, there are a few things to check:
- Ensure that the video player volume is not set to ‘mute’ nor is your desktop volume set to ‘mute’ or lower volume setting.
- Ensure that no external audio devices are plugged into the headphone jack.
- If audio problems persist, try switching to Google Chrome or another browser.