Colonial First State (CFS) will be making a number of enhancements to its FirstWrap platform, partly driven by adviser requests for online and technological functionality.
Its online communication tool e-Post was launched on FirstWrap three weeks ago and was originally added to the FirstChoice platform in February last year and now accounts for more than 22 per cent of all administration requests.
"Initial feedback from advisers has been positive as more than 10 per cent of transaction requests [on FirstWrap] come through e-Post," CFS general manager of custom solutions Chris Stevens told InvestorDaily.
"There are a number of other initiatives that we'll be rolling out in the next six months to help with adviser efficiency."
The next range of enhancements to FirstWrap will be available from July, Stevens said.
It will include an extension of its model portfolio capability stemming from adviser feedback and further automation of the term deposit facility and corporate actions.
As most advisers are looking to run their businesses as efficiently as possible, they are always requesting technological functionality, Stevens said.
A combination of aligning platform functionality as well as adviser demand was behind the decision to fully integrate e-Post into the online platform, he said.
"We try to ensure experiences between FirstWrap and FirstChoice is as consistent as they can be so this is just another way they can achieve that outcome and it's certainly been embraced very strongly," he said.
"The visibility for advisers to see the progress of their requests online is one of the main improvements and from our [side], these requests go straight from the platform into our workflow system so we can turn them around much more quickly."
