ClearView is set to expand its claims management capability with the appointment of Alicia Edwards to the newly created position of rehabilitation manager.
In the role, Ms Edwards will design the company’s rehabilitation proposition which ClearView said will ensure best practice customer outcomes.
Ms Edwards will make the move from OnePath/Zurich where she worked as a senior rehabilitation consultant and head up ClearView’s technical advice, support and mentoring of claim assessors.
Prior to her time at OnePath/Zurich, Ms Edwards worked in a number of roles at workplace injury management and workplace health solutions provider, Konekt.
“There is a growing recognition of the positive impact that occupational rehabilitation can have on assisting customers to return to wellness and return to work, if they are able and ready to do so,” Ms Edwards said.
“ClearView is a dynamic organisation and I’m excited about the possibility of doing something a little bit different here to help customers manage a range of medical conditions, including musculoskeletal, neurological and psychological, and get on with their lives.”
ClearView chief claims officer, Joanne Faglioni, said the appointment reflects the group’s mission to add value to both financial advisers and customers through increasing its claims capability.
“Alicia will be responsible for building a strong, holistic vocational rehab service, which spans exercise, career counselling and business coaching including executive business coaching,” Ms Faglioni said.
“Our goal is to provide a highly valued service that can be tailored to meet the individual needs of our customers.”