MLC Life has announced the appointment of a new chief life insurance officer to oversee insurance operations and delivery to customers, advisers, and superannuation funds.
Michael Rogers will join MLC Life as its chief life insurance officer on 27 January, replacing outgoing chief life officer Sean McCormack.
“I’m delighted to be joining MLC Life Insurance at such a critical time for the company and the life insurance industry,” Mr Rogers said.
“I’m aware of the challenges we face as a business after a difficult 2020. We need to work hard to restore trust amongst advisers and licensees and our team is ready to do that. I look forward to working with Rodney and the MLC Life Insurance leadership team.”
Mr Rogers brings fifteen years’ experience in general manager and director positions to the role, and has held roles at AXA in Australia and the UK, as well as AMP. Mr Rogers was also general manager for insurance at QSuper, where he led the design and implementation of its start-up insurance company, QInsure.
“Michael’s appointment, in addition to the recent capital injection from Nippon Life and NAB, demonstrates that we are on the right path, despite the fast-changing operating environment we face,” said CEO Rodney Cook.
“While we acknowledge that we have work to do to rebuild positive relationships with our advice partners after our service deteriorated following the recent technology upgrade, we are confident that, once overcome, we will deliver a superior service over time.”