ANZ has appointed Kerri Thompson to the new position of managing director, Bancassurance and customer experience, ANZ Wealth, effective 2 December 2013.
Ms Thompson moves from the position of managing director, retail, New Zealand, where she has been since March 2010, and will report to ANZ Global Wealth CEO Joyce Phillips.
Ms Thompson is a career banker with more than 30 years’ experience in financial services in Australia, New Zealand and the United States, ANZ stated.
“We created this role to help us further transform the way in which we engage with our customers and deepen the relationships we have with ANZ’s existing customer base,” Ms Phillips said.
“Kerri is an experienced executive with a track record of growing businesses and has a strong focus on building customer relationships.”
During Ms Thompson’s tenure of her New Zealand retail role, ANZ significantly increased market share in key products and improved customer satisfaction, the bank said.
Prior to joining ANZ, Ms Thompson was a senior executive at General Electric and the Commonwealth Bank of Australia.
An announcement regarding ANZ’s new managing director, retail, New Zealand will be made in due course, ANZ added.
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