Andrew Morrison has taken the job, where he will be based in London and report to John Groneman, global distribution chief operating officer.
Mr Morrison will lead the development and delivery of Janus Henderson’s client experience strategy globally.
He has a reported 20 years’ experience in financial services, most recently working at Aviva Investors, where he was head of client experience after tenures with Capgemini and Allianz Insurance.
Suzanne Cain, global head of distribution commented Mr Morrison’s appointment will help the company “meet the evolving needs and expectations” of its clients.
Matt Gaden, head of Australia at Janus Henderson added investors in the region have demanded a “wider range of performance drivers in their portfolios, to help them ride out this financial market instability”.
“But we also recognize that in addition to our investment proposition the need for a service proposition that creates lasting loyalty is critical,” Mr Gaden said.
“Gaining customer trust is all about remaining responsive to changing customer needs and helping your clients get what they need.”
