AFCA chief executive and chief ombudsman David Locke said Mr Untersteiner, current assistant commissioner of integrated compliance in the Australian Tax Office (ATO), has considerable experience in corporate services and operations.
In his current role, Mr Locke noted: “He is responsible for leading the ATO’s approach on complex taxation and superannuation matters that don’t fit into standard processes and structures.
“Justin has previously held the role of chief financial officer at the ATO responsible for the agency’s budget of $3.5 billion per annum, he has led the ATO’s corporate procurement and tax management branch and has led the delivery of the ATO’s strategy and client experience work in the individual taxpayer market with a client base of nine million Australians.
“Justin brings great experience in leading change and new approaches in a large complex organisation. He is a very impressive individual who shares AFCA’s passion for fairness and access to justice. I am delighted he has chosen to join AFCA at this critical stage in our development.”
Mr Untersteiner said AFCA’s remit is “broad and complex,” operating in a rapidly changing landscape.
“I look forward to bringing my experience into the organisation and working with the highly committed and skilled staff as we roll out a number of exciting initiatives,” he said.
In its first 12 months of operation, AFCA has received more than 73,000 financial complaints and awarded over $185 million in compensation.
