Bendigo and Adelaide Bank has denied it has breached debt collector guidelines by contacting Great Southern investors over unpaid loans.
Last week, legal firm Macpherson and Kelly claimed the bank breached conditions of the debt collector guidelines by directly contacting investors involved in the legal firm’s class action against the bank.
“Bendigo and Adelaide Bank believe and would argue very strongly that it has complied with all its obligations on the debt collector guidelines,” Bendigo and Adelaide Bank spokesperson Will Rayner said.
“We will be responding as such to ASIC.”
Rayner would not be drawn on whether the corporate regulator has been in contact with the banking group.
“We are in constant communication with the regulator but we wouldn’t comment on any individual cases,” he said.
Macpherson and Kelly has lodged a number of complaints to ASIC, the privacy commissioner and the Financial Ombudsman Service over the bank’s conduct.
As part of its class action, Macpherson and Kelly has advised its close to 2000 clients to stop making repayments on their loans with Bendigo and Adelaide Bank.
