Adviser Intelligence founder and chief executive Jacqui Henderson said in a blog that some of the biggest US robo advisers are now adding humans to their advice services.
“Last month, the second largest robo in the US, Schwab, also combined its automated investment management technology with human advisers for its clients with at least $25,000 to invest.
“These moves by the biggest robos in the world are a sure admission that we are a long way off from a fully automated model becoming a reality.”
Ms Henderson said humans are needed to round out the financial advice process, and increasingly robo advisers are becoming ‘hybrids’ by introducing people to round out their financial planning service.
“Replicating the brain’s thinking or feelings is a very complex problem to solve,” she said.
“It is not like the replication of a motor skill or sensory function.”