It is a direct outcome of the recent business review that delivered new adviser agreements, pricing and fee structures, updated administration platform solutions and the business's push to have a more client-centric engagement proposition between adviser and client. Launching the new FSG, RI chief executive Paul Campbell said: "FSGs are typically boring documents. RI's new FSG has upended the approach and is focused on what the client needs to know to make an informed decision on whether to proceed with financial advice."
RI said the FSG would be used in initial prospecting meetings to help clients understand the operating framework and importantly the value of advice. The FSG's structure would follow the natural flow of conversation an adviser would use when positioning their value proposition, and the complexity and the degree to which fee disclosures are currently provided has been simplified.
