Macquarie Life’s FutureWise online insurance platform has received high scores from an adviser satisfaction survey.
The study, commissioned by Macquarie Life, collated responses from 316 advisers and support staff, and was conducted by independent research-management consultancy Information Research Management.
Respondents were asked to rank Macquarie Life against a range of service factors, with 45 per cent giving the platform a nine or 10 out of 10 for its phone and email support services, and 40 per cent giving a nine or 10 out of 10 for the underwriting support offered.
Collecting feedback from advisers using the life-insurance suite is extremely important for its ongoing development, Macquarie Life head Justin Delaney said.
“Overall we were delighted with the feedback, which showed that in the areas we placed the most importance during the development process, such as support, underwriting and the application process, advisers are highly satisfied with the experience,” he said.
The survey also revealed 41 per cent of respondents ranked the platform as nine or 10 out of 10 for the speed of its application process, 39 per cent provided a rating of nine or 10 out of 10 for ease of filling in the application, and 40 per cent provided the same rating for Macquarie Life keeping advisers informed of the application’s progress.
Ongoing feedback from advisers using any life insurance product consistently shows that ease of use, speed and simplicity are important considerations, Delaney said.
