ANZ OnePath has announced its new AI system that will deliver a more intuitive experience for customers applying for insurance.
ANZ in a partnership with the University of Technology Sydney’s advance analytics institute has developed a new underwriting system that puts AI at its core.
The new system will eventually allow for clients to get policy advice in real time by using artificial intelligence, data science and data analytics.
ANZ’s chief of underwriting Peter Tiolocca said that the industry made getting insurance hard but this new system would simplify the process.
“ANZ OnePath has taken underwriting innovation in a new direction, taking its own data and harnessing new tools such as AI and data analytics to make insurance a more intuitive and engaging experience,” Mr Tilocca said.
Key features of the system include a 30 per cent faster competition time for statements, an addition of 3,000 medical conditions and 1,000 medical aliases as well as straight-through processing and acceptance rates.
The system will also allow users to disclose medical information in a manner that is more aligned to how they think about their health.
Associate Professor at UTS advanced analytics institute Guandong Xu reiterated how powerful AI could be and how it would transform underwriting.
“Using AI to stimulate people’s decision-making process, we have shown how AI has used big data, natural language processing and predictive modelling, to revolutionise a huge process such as underwriting,” he said.
Eliot Hastie is a journalist at Momentum Media, writing primarily for its wealth and financial services platforms.
Eliot joined the team in 2018 having previously written on Real Estate Business with Momentum Media as well.
Eliot graduated from the University of Westminster, UK with a Bachelor of Arts (Journalism).
You can email him on: [email protected]
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