Evelyn Halls, who most recently worked as lead ombudsman at the Australian Financial Complaints Authority (AFCA) will join ANZ as its new customer fairness advisor in late March.
Based in Melbourne, Ms Halls will “help the bank improve the fairness of the bank’s products and services for customers in Australia”.
Ms Halls has extensive experience in banking and finance, as well as general insurance and advice and also previously worked as a partner at law firm, Herbert Smith Freehills.
“Evelyn’s significant experience across the financial services sector will be crucial in helping us deliver fair products and services,” ANZ CEO Shayne Elliott said.
“As ANZ’s services become even more digital, we’ll be particularly looking to Evelyn to help us use data responsibly and ensure our decision making is fair.
“This is a crucial role for ANZ that we first established in 2016 and I’m confident Evelyn will build on the legacy of Colin Neave who served as ANZ’s inaugural customer fairness advisor.”