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Maile Carnegie

ANZ appoints retail banking head as part of restructure plan

3 minute read

The bank has announced the departure of its current head of retail and commercial banking alongside the new appointment.

ANZ has named Maile Carnegie as group executive Australian retail as part of the bank’s plan to integrate its digital and retail banking operations and separate its commercial division.

Explaining the changes, ANZ CEO Shayne Elliot said that its digital division was originally established separately to ensure it was not limited by existing structures and technology.

“Our intention was to always bring this work together when it made sense and given our first customer proposition, ANZ Plus, is about to go live, that time is now,” he said.

Mr Elliot described ANZ Plus as a “critical foundation” in the bank’s digital transformation and said that Ms Carnegie would be the right leader to take its retail banking business forward.

“She has brought a different perspective since joining our executive committee in 2016 and made a significant contribution in reshaping our digital offerings,” he said.

“Maile’s recent banking experience, as well as her extensive career running consumer and digital businesses, means she has an exceptional skillset that will ultimately evolve our retail bank.”

The separation of retail and commercial would also allow for greater focus on ANZ’s commercial business according to Mr Elliot.

“Ultimately, improving the visibility, focus and accountability of this division will benefit all our customers who are striving to either start, run or grow their business,” he said.

Group executive, Australia retail and commercial, Mark Hand is set to depart the bank later this year once the commercial division has been established.

“Mark Hand has given tremendous service to ANZ over many decades and can be incredibly proud of the contribution he has made, particularly as a key member of the executive committee since 2018,” Mr Elliot said.

“In discussing these changes with Mark, he felt it was the right time to pursue opportunities outside of ANZ and we know he will be successful in whatever he decides to do next.”

Mr Hand will continue to work with Mr Elliot over the coming months to help establish the commercial division.

Commenting on his departure, Mr Hand said that it was a “natural time” to move on from the bank following a period of significant transformation at ANZ and in the banking sector overall.

“I’m incredibly proud to have been part of ANZ’s history over the past 30 years, and thankful for the opportunity to work with so many fantastic customers and colleagues,” he said.

Jon Bragg

Jon Bragg

Jon Bragg is a journalist for Momentum Media's Investor Daily, nestegg and ifa. He enjoys writing about a wide variety of financial topics and issues and exploring the many implications they have on all aspects of life.