Jacqui Lennon will join Zurich as head of customer and digital in February 2021, while Kieran Forde will commence in the role of chief distribution officer at the end of November, giving Zurich “strong bench-strength, commercial acumen, and specialised expertise”.
“Both Kieran and Jacqui have a reputation for collaboration and creativity. Their appointments, alongside those of our other executives and the distribution leaders we have in Nathan Taggart and Tim Atley, will support our commitment to partnership and adviser service,” said chief executive Justin Delaney.
Ms Lennon joins Zurich from Allianz Retire+, where she was head of product and customer experience. She has also served as product executive for wealth management at Iress and worked as head of customer solutions for personal banking at Macquarie. Mr Forde joined Zurich from ANZ in 2018, where he held the roles of head of financial planning (2014-2016) and head of wealth solutions and partnerships.
Also joining Zurich as its new head of strategy is Shaneen Marshall, who will be responsible for driving Zurich’s long-term strategy as part of a “much larger and integrated business” since the acquisition of OnePath. Daniel Longden will also take up the role of chief financial officer next week, an appointment which was announced in September.
“We are delighted to appoint Jacqui, Kieran, Shaneen and Daniel to these important roles,” Mr Delaney said.
“They will help to drive Zurich’s commitment to offering high quality, differentiated products for our customers and partners, which is core to our strategy and the reason we continue to invest in the OnePath and Zurich retail brands.”
