The $54 billion super fund has appointed the former chief of World Vision’s retail and supporter experience as its new head of service for member and employer experience.
Natalie Hannemann will step into the role in September.
“Natalie will play a lead role in further enhancing the service experience of Cbus members,” said Marianne Walker, Cbus group executive for member and employer experience. “Cbus consistently ranks at the top of super fund trust ratings and we keep working hard to make sure members have a superior experience.”
She was previously the chief of retail and supporter experience at World Vision, where she was responsible for leading customer-centric teams through “complex multichannel environments”, including the contact centre, back office, and third-party affiliate channels. She also held the role of chief of the supporter experience transformation program and director of customer channels.
Ms Hannemann also held “service, strategic and transformational roles” at Bupa, including as acting director of customer services.
Cbus recently entered into due diligence talks with Media Super.
“For 35 years our fund has had a strong bond with our members,” said Cbus chair Steve Bracks. “This affinity with our members has built a strong level of trust in the fund. Media Super has a very similar history and connection with their members.
“This is an exciting opportunity for both of our funds and I am very pleased to see this proposal progressing.”