Mercer picks administration services leader

— 1 minute read

Mercer has selected a financial services executive to lead its administration services business, formerly known as Pillar Administration.

Craig Rice

Craig Rice will be joining Mercer from patient finance provider MiFund, where he held the role of head of operations.

He will be taking over from Jo-Anne Bloch, who will acting as head of industry and public sector funds and continue to lead the client service teams.


Based in Wollongong, Mercer Administration Services provides superannuation services to large-scale funds, with more than $100 billion in funds under administration across 1.1 million member accounts.

The business has more than 500 staff, saying it is one of the largest employers in the Illawara region.

Mr Rice holds more than 20 years of senior leadership experience, having previously been the executive general manager of client services at superannuation service provider, Superpartners.

“With Craig at the helm, drawing on his experience in high-volume, fast-paced and highly regulated customer focused environments, we have every confidence that Mercer Administration Services will go from strength to strength,” Chris Steven, commercial operations leader, Mercer said.

“This includes our ongoing commitment to the Illawarra region, and continuing the work that Jo-Anne Bloch has driven with our valued community partners such as the University of Wollongong and Mentor Walks,”

“We are active participants in local business associations including the Illawarra Chamber of Commerce, Illawarra Women in Business, and The Illawarra Connection, to name a few.”

Mr Rice said he was looking forward to working with the team to further grow the business.

“Having grown up in the area and graduated from the University of Wollongong, I am particularly excited to be returning to the Illawarra,” he said.

“I’m a strong advocate of the region and will continue to strengthen our partnerships to shape the minds of local graduates, support innovation, and promote the Illawarra as a thriving place to live and work.”

Mr Rice will commence in the role from July.


Mercer picks administration services leader
Craig Rice
ID logo
Sarah Simpkins

Sarah Simpkins

Sarah Simpkins is a journalist at Momentum Media, reporting primarily on banking, financial services and wealth. 

Prior to joining the team in 2018, Sarah worked in trade media and produced stories for a current affairs program on community radio. 

You can contact her on [email protected].

related articles

promoted stories

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.