Ms Boucher will move into her new role after a year in the position of member experience where she had responsibility for retirement, advice and member services, complaints and compliance, customer experience design, and contract management.
Prior to that, she was executive manager in the same department and before that an executive manager in marketing and communications.
She spent nearly seven years at ESSSuper in similar roles before joining Cbus in 2013.
In a statement, Cbus chief executive David Atkin noted Ms Boucher’s experience, having been with the fund for five years.
“Michelle brings more than 30 years’ experience working in the superannuation, trustee and public service sector with a longstanding focus on getting the best outcomes for members.
“We look forward to working with her in this new role and positioning the fund for continued success into the future,” he said, adding that he expected the fund to double in size in five years.
The super fund was looking to bring more functions in-house and increase its digital offerings, Mr Atkin said.
Commenting on her own appointment, Ms Boucher expressed her excitement at the opportunity to drive Cbus’ growth and change in the sector.
“Cbus has embarked on a significant programme of work to innovate and ensure our 760,000 members get the best service they can from the fund.
“I have already been working closely with Deloitte, our strategic partner to drive this next stage in our transformation and look forward to expanding on that work.”
Cbus has over $44 billion funds under management and 765,000 members.
