Industry fund UniSuper has promoted an executive manager to the position of chief customer officer.
According to a statement, current executive manager of member and people services Lee Scales will move into the new position, where she will manage the fund’s customer experience initiatives as well as the member services and employer relationships functions.
Ms Scales has been with UniSuper since 2007, where she joined as executive manager of people and development.
She worked for NAB for 13 years from 1992 to 2005 where she occupied a range of senior roles, beginning as a state human resources manager for South Australia and the Northern Territory and leaving the company as head of account management services.
UniSuper chief executive Kevin O’Sullivan said he was “delighted” Ms Scales had accepted the role, lauding her experience in employee engagement and “exceptional service”.
“Her strong leadership skills, extensive understanding of our member base and passion for creating an exceptional member and employer experience stand her in good stead to be successful in this role,” Mr O’Sullivan said.
“The introduction of the new business unit reflects the ongoing importance of the provision of a quality end-to-end customer experience for our growing member and employer base.
“The movement of the employer relationships team to the chief customer officer function will free up our award-winning advice team to focus on further enhancements to our advice services and build our presence on university campuses to support anticipated growth in demand.”
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