IOOF has recruited a new head of adviser standards, client care and retention as the company continues to integrate the recently-acquired ANZ advice network.
Mark Horton Andrews has joined IOOF as head of adviser standards, client care and retention.
Mr Andrews, who makes the move from Australian Unity, will oversee compliance and professional standards and adviser administration for IOOF.
“We are pleased to have attracted someone of Mark’s calibre given his strong track record in financial services and passion for quality advice,” said IOOF general manager, client and process, Frank Lombardo.
“Mark’s appointment supports our ongoing commitment to delivering the best experience possible for clients through IOOF’s client-first and advice-led approach.”
The creation of the new role follows IOOF’s acquisition of ANZ-aligned licensees in October 2017.