New head of retail banking at ING Direct

— 1 minute read

Former Westpac executive Melanie Evans has been appointed to the newly created role of head of retail banking at ING Direct, the company has announced.

The newly created position comes as ING Direct expands its range of retail banking products and services to a growing number of primary bank customers.

Ms Evans will manage all of ING Direct’s consumer business and channels including deposits, mortgages, wealth management and consumer and business lending.


She will join ING Direct from Westpac Group, where she has spent over 16 years working across retail banking, wealth, broking, mortgages, business transformation, marketing and strategy.

After starting her career with St.George Bank, Ms Evans moved to Westpac in the broking arm of the group, and then spent nine years at BT Financial Group after its acquisition by Westpac. Her last role at BT Financial Group was head of superannuation and platforms, where she was responsible for a product portfolio spanning corporate super, retail super and investments, as well as the BT Wrap Platforms; subsequent to which she moved back to retail banking at Westpac and held a variety of leadership roles, including head of mortgages.

ING Direct chief executive Uday Sareen said the appointment comes at an exciting time for ING as it expands its business in Australia.

“I am delighted to have Melanie join our team. She’s been a high achiever in Australian financial services and will be an asset to ING as we grow our business and scale digital capability across products and services,” he said.

ING Direct has over $36 billion in retail savings and more than $42 billion in retail mortgages.

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New head of retail banking at ING Direct
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James Mitchell

James Mitchell

James Mitchell is the editor of the Wealth and Wellness suite of platforms at Momentum Media including Investor Daily, ifa, Fintech Business, Adviser Innovation and Wellness Daily.

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