The industry super fund has appointed a general manager, digital to oversee the expansion of its digital member services.
Rest Super has appointed Darran Arnott as general manager, digital, where he will lead efforts to enhance the fund’s digital engagement with its two million members.
Arnott joins from AustralianSuper, where he led delivery and operations across digital and member servicing platforms. With more than 20 years’ experience in digital, technology and delivery across superannuation and banking, he has also held senior roles at CIBC in Toronto and NAB.
Commenting on the appointment, Rest chief member officer Simone Van Veen said that with around one million annual member service interactions – half occurring via digital channels – strengthening digital engagement is critical.
“Super should be easy to understand and simple to use so members feel empowered to make informed decisions and feel more confident about their future. Providing leading digital experiences is key to achieving this,” Van Veen said.
She added that Arnott brings a blend of strategic vision and hands-on delivery expertise, with a proven track record in building and scaling digital platforms, making him a strong fit for the role.
“His experience across superannuation, banking and international markets will be invaluable as we deepen our digital capability and further simplify super for members.”
Arnott will begin the Melbourne-based role on 28 April, reporting to Van Veen.
“I am thrilled to be joining Rest and look forward to building on their strong foundations as a digital-first organisation. With a highly rated app and broader digital ecosystem designed for member-focused service, the team are in a great position to continue to drive seamless experiences for members,” Arnott said.
Earlier appointments at Rest this year include the promotion of Rachel O’Connor to head its fixed income team last month and the creation of a new governance leadership role in February.
